The "not sure" part is about the role of empathy concerns intimate relationships, not formal ones. You cited an separate but sinilar part of the argument from

The "not sure" part is about the role of empathy concerns intimate relationships, not formal ones. You cited an separate but sinilar part of the argument from the wrong side. When it comes to policy, it is generally accepted that empirical/statistical evidence is a better tool for building an organisation than empathy.