Same, any issue I had resolved (several) with AirBNB was done by credit card dispute or directly with the host. If you tell the host the issue they will change

Same, any issue I had resolved (several) with AirBNB was done by credit card dispute or directly with the host. If you tell the host the issue they will change the reservation and let you leave with a refund, or they will make a payment through Airbnb to you to compensate. Always go through the platform so things are recorded to avoid later dispute of agreements.