I had an experience where the host moved apartment on me to a downgraded one. Nothing significant but a bit smaller and lost the balcony/view. Also the apartmen

I had an experience where the host moved apartment on me to a downgraded one. Nothing significant but a bit smaller and lost the balcony/view. Also the apartment clearly hadn't been cleaned e.g. hair in the bed. It was the first time I'd had a negative experience on Airbnb. I contacted them and expected a strong response. Nope, crickets. I dont think they really care which is surprising for the modern service focused unicorn. Since then unless there is a significant price differential, I'm back to hotels. And they are one of 2 businesses I happily tell people to avoid.