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Manual processes scale just fine. They just don't want to pay for it.
by TazeTSchnitzel 9y ago
Manual processes scale just fine. They just don't want to pay for it.
- icelancer 9y agoExactly. Hearing "support doesn't scale" is complete bullshit. They just would prefer to skirt the costs.
- mycat 9y agoTrue, for example, AWS is doing fine for years with manual customer services despite its scale.
- jcelerier 9y agoScaling in 2017 means "scales like f(x) = ax+b" with a=0, b=0
- TeMPOraL 9y agoMaybe for Google. Scaling well means "costs / effort scale like f(x) = ax^p +b " with p < 1. Not scaling well means having p > 1.