Let's see: 1) Returning a non-defective product. 2) Yelling and making a general asshole of himself to minimum-wage store clerks and phone support people who

Let's see: 1) Returning a non-defective product. 2) Yelling and making a general asshole of himself to minimum-wage store clerks and phone support people who have no power to change policy (or even, probably, alter what they say to him... I'm guessing that "I do apologize" is probably on the script they're given). 3) Expecting the company to come and pick up his (again, non-defective) product for free at his convenience. I'm sure he will be deeply, deeply missed as a customer. "I left with everybody in the store's cavernous warehouse hearing about how dumb I thought they were." No, actually, everyone in the store's cavernous warehouse was thinking about what a loudmouthed, bullying jerk you are.