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I've never understood this. If you have a real or de-facto monopoly, why would you jeopardize it by providing poor service/overpricing your product? That just d
by hood_syntax 9y ago
I've never understood this. If you have a real or de-facto monopoly, why would you jeopardize it by providing poor service/overpricing your product? That just draws attention to the situation. Keep things reasonable and it's a lot harder for people to make noise because the majority will be fine with the way things are.
- SkyMarshal 9y agoWhen you have a real or de-facto monopoly you just assume you can get away with poor/overpriced service. Most corporate bean counters making such decisions don't take into account the second-order effects you describe, until they materialize into a real problem.
- bpicolo 9y agoAt which point they choose lobbying to double down on monopolyship over caring.
- seanp2k2 9y agoCall up your representatives and tell them that you won’t vote to re-elect them unless they turn down the lobbying efforts. I get that this sucks but this is literally why companies like Comcast are allowed to continue their shenanigans.
- seanp2k2 9y agoAnd how long have they been milking that for? Boss says “make us the most money you can figure out how to”, finance people optimize for the most short-term profits because they’re required to. We must also consider the legal frameworks which allow such companies to operate in these ways. I don’t have my energy company sending me emails and mailers urging me to get PG
- JustSomeNobody 9y agoBecause they don't serve the customer, they serve the investor. In the short term (quarter to quarter), you'll make the investor happier which means more money (or at least not a drop in share price.) You can deal with the loss of any customers by slowly raising prices and charging extra made-up fees.
- deleted 9y ago[deleted]