So any customer support employee has the right to disable accounts without any checks? That would be worrisome. For context, I used to work for Google's Search

So any customer support employee has the right to disable accounts without any checks? That would be worrisome. For context, I used to work for Google's Search Quality Evaluation team, which was in charge of removing spam from search results. No junior user could remove anything without several other people approving it, and senior colleagues were extremely diligent and meticulous. It would have been unthinkable for anybody to remove a website for personal reasons (as in this case), as seems to be the case here.