4 ms·
i came here to say basically the same thing. "no support staff" is not the same as using engineers as support staff. i was expecting more of an article on a s
by noodle 16y ago
i came here to say basically the same thing. "no support staff" is not the same as using engineers as support staff.
i was expecting more of an article on a startup of 2 cofounders who are managing things themselves.
- parallax7d 16y agoSo was I. But technically "No Support Staff" means no one, on staff, doing any support. Thus the customers would have to use a stack exchange or some other type of self-sufficient system.
- j5eb6ach 16y agoBecause of its searchable Knowledge Base for customer self-help, we also chose to use Tender (the SaaS platform used by New Relic).