3 ms·that's support. I'm talking about selling software. There's a difference.by rick888 16y agothat's support. I'm talking about selling software. There's a difference.astrange 16y agoWhat is the difference? Is it possible for the difference to not matter?protomyth 16y agoSelling support implies that your software needs support and beyond needing it, your users need the support enough to pay for. This creates quite a disincentive to make your software intuitive.