The article has several spots where TripAdvisor is said to have deleted/not published a comment because they ruled it, "hearsay". I would like someone to comme

The article has several spots where TripAdvisor is said to have deleted/not published a comment because they ruled it, "hearsay". I would like someone to comment on a) Who says TripAdvisor can tar a post with that brush anyway? b) Does this word mean what they think it means? Let's say, I went to a restaurant. I found huge nails in my salad. I talked to the maitre'd and he says, "there are no nails in this salad" It seems to me that the above account, according to how TripAdvisor seems to behave, would be labeled hearsay and rejected as a whole, because I attribute words to the maitre'd, who of course is not me. To me the account should be regarded as a first person account. Also to me, regardless of whether it meets the technical definition of hearsay, it is valuable if someone says, "My wife found nails in her salad." or "My wife said she found nails in her salad." If I wrote, "My wife overheard a customer telling the maitre'd that there were nails in his salad" would be over the line but if that was only an embellishment of a post you'd want to include it.