Exactly. Our company has installed the equivalent of TPS reports so that middle mgmt can feel good about themselves. They stack rank the teams, and ticket count

Exactly. Our company has installed the equivalent of TPS reports so that middle mgmt can feel good about themselves. They stack rank the teams, and ticket count and closure is a "vital" metric. If you do something important that isn't easily measurable (in an automatic fashion), you better be putting in a lot of face time. Oh, and we have 4 trouble/bug/task tracking systems in place...