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I don't know the details of the story, but couldn't it be just a glitch in their automatic filtering system? Happened to all of us at some point, you try to fix
by ivanhoe 9y ago
I don't know the details of the story, but couldn't it be just a glitch in their automatic filtering system? Happened to all of us at some point, you try to fix one thing, but accidentally screw up something else in the process.
- generj 9y agoIn this case, the filtering happened by TripAdvisor staff and "trusted community members" with mod power. But the article also mentions "hundred of filters". I imagine that the filters flag comments and then the 300 staff TripAdvisor has to ensure the reviews are legit manually review them. It's possible some sort of automatic filtering glitch has occurred, but this has been an issue since at least 2010. The company is very much still responsible.