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The iPhone is unbelievably fragile, before you look at the high price. Apple bends over backwards to deny the existence of design flaws, to the point of blaming

The iPhone is unbelievably fragile, before you look at the high price. Apple bends over backwards to deny the existence of design flaws, to the point of blaming users for doing it wrong. I'd say I _mostly_ disagree. Many times over the years there have been "major" problems (i.e. antenna-gate and bendgate to name a couple). I've never experienced those issues, and I'm sure neither have many others. The iPhones through the years have been mostly solid for me in terms of hardware without significant design flaws. Now, I don't try to claim iPhones are perfect, but I think this is an over-reaction.

andreareina 9y ago
Anecdotally (but with n = many), I see many more scratched/broken iPhone screens than premium Android. Similar prices, same peer group. There are probably other sources of selection bias I'm not seeing, but it's a large enough effect that I'm cautiously positive of my determination absent an actual survey. It took two years for Apple to acknowledge[1] that #staingate was a real issue. I do think their hardware is generally high quality, but there are holes, and they are magnified by their positioning as a premium brand and certain high-profile denials of said holes. Which for a brand that lives and dies on its reputation seems less than smart. Adding to the weirdness is that I've alternately received excellent support in cases of hardware issues, and next to none. My guess is that the frontline has a whitelist of issues that they can okay, and have no little latitude beyond that. [1]: https://www.macrumors.com/2017/02/24/apple-extended-anti-reflective-repair-program/ https://www.macrumors.com/2017/02/24/apple-extended-anti-ref...
- rconti 9y ago
  Anecdotally, I just never see cracked screens on phones anymore. Only data I could find, but very, very old (only covers to iphone 4(!!) https://www.squaretrade.com/cell-phone-comparison-study-nov-10 https://www.squaretrade.com/cell-phone-comparison-study-nov-...

andreareina 9y ago

Anecdotally (but with n = many), I see many more scratched/broken iPhone screens than premium Android. Similar prices, same peer group. There are probably other sources of selection bias I'm not seeing, but it's a large enough effect that I'm cautiously positive of my determination absent an actual survey. It took two years for Apple to acknowledge[1] that #staingate was a real issue. I do think their hardware is generally high quality, but there are holes, and they are magnified by their positioning as a premium brand and certain high-profile denials of said holes. Which for a brand that lives and dies on its reputation seems less than smart. Adding to the weirdness is that I've alternately received excellent support in cases of hardware issues, and next to none. My guess is that the frontline has a whitelist of issues that they can okay, and have no little latitude beyond that. [1]: https://www.macrumors.com/2017/02/24/apple-extended-anti-reflective-repair-program/ https://www.macrumors.com/2017/02/24/apple-extended-anti-ref...

rconti 9y ago
Anecdotally, I just never see cracked screens on phones anymore. Only data I could find, but very, very old (only covers to iphone 4(!!) https://www.squaretrade.com/cell-phone-comparison-study-nov-10 https://www.squaretrade.com/cell-phone-comparison-study-nov-...