This seems a bit dismissive from an intellectual point of view. The article even mentions some of the questions that were considered when the concept originated

This seems a bit dismissive from an intellectual point of view. The article even mentions some of the questions that were considered when the concept originated: > Hochschild was also worried about the potential social and health side effects of asking people to manipulate their emotions for others for pay, day after day. How did this affect their well-being when they went home? Did it alienate them from their ability to gauge their authentic emotions when they clocked out and regained their autonomy? Are women judged differently for their emotional work than men are? How are the emotions of people of color judged more harshly at work than white workers’, and how is this leading to workplace inequality? Hochschild’s work anticipated the rich field of research on the booming low-wage, high-stress service sector many workers find themselves navigating today. These are not trivialities, and it seems clear that early evidence of these phenomena would warrant further investigation.