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I'm trying to cancel this account and the guy doing it doesn't have a clue how to close an account. I will NEVER use the planet for anything and I will rail ag

I'm trying to cancel this account and the guy doing it doesn't have a clue how to close an account. I will NEVER use the planet for anything and I will rail against how incompetent they are. I got suckered one way or another.

consultutah 16y ago
Here is the entire transcript. Yes I was mean, but man, really? Thank you for choosing The Planet, please stand by while we connect you to the next available agent… You are now speaking with Samir Salim! Samir Salim: Hi my name is Samir Salim. Samir Salim: Hello, Thank you for contacting The Planet! to further assist you, May I please have your Orbit Username/ID? you : Hi Samir, I want to completely delete my account: XXXXXXX Samir Salim: Do you mind holding for a moment while I access your account? you : not a problem Samir Salim: For verification purposes, What high school did you go to? you : richfield Samir Salim: Great, Can you please verify the Email and Billing address on file? you : jeff@consultutah.com you : PO BOX 970219 you : Orem, UT 84097 Samir Salim: Thank you, and who am I speaking with? you : jeff Samir Salim: Thank you Jeff, now you are wanting to delete your account? you : yes Samir Salim: Do you mind holding while I research that you : not a problem Samir Salim: Thank you for holding, I will be with you in just a moment, your patience is greatly appreciated you : ok Samir Salim: Are you wanting to cancel the service? you : yes Samir Salim: Have you submitted a cancellation request? you : i canceled the cloud server service, but couldn't see how to submit a complete cancelation request. That's why i'm talking to you Samir Salim: How long ago did you submit the cancellation request you : minutes ago Samir Salim: Once the systems updates again, it will automatically close the account you : can you delete my credit card info from the system you : ? Samir Salim: That can be processed in orbit Samir Salim: Is there anything else I can assist you with? you : no it can't I tried and it won't let me delete the cc info you : hello? I need you to delete my cc info and my account Samir Salim: You will have to create a ticket \ you : isnt that what I'm doing? Samir Salim: once the ticket is created we will process that request you : I HAVE submitted a ticket. Samir Salim: Sure, is there anything else I can assist you with? you : have you deleted my account yet? Samir Salim: We will get to it as soon as possible you : that would be now Samir Salim: I do apologize, but it will be processed in the order it was received you : the billing dept seriously cant do this? what kind of inept business is the planet? Samir Salim: We are working on the ticket right now, please stand by for any updates Samir Salim: Is there anything further I can assist you with? you : I am just waiting until my cc info is gone and the account is deleted Samir Salim: One moment you : yes, I am waiting Samir Salim: Thank you for your patience Samir Salim: The ticket has been updated Samir Salim: Is there anything else I can assist you with? you : I signed up because of a mention of The Planet on Hacker News. I am currently commenting there on how difficult and time consuming it is to close an account with The Planet. you : I will be posting this entire transcript and the ticket information there too. Samir Salim: You will have to submit a cancellation request in order to cancel your service you : I did that. you : But I am asking for you to close my entire account. Samir Salim: Once the request is submitted, the information will be deleted you : How do you close the account you : The request was submitted an hour ago Samir Salim: Once you submit a cancellation request and when it is processed you information will be deleted you : The cloud server has been deleted. but the account has not. you : How do I close the account you : ? Samir Salim: I am looking into that for you right now Samir Salim: I do apologize for the delay, we are still looking into your account Samir Salim: Thank you, your patience is greatly appreciated you : OK, I'm waiting 5 more minutes. Then I will post this entire transcript to Hacker News where I first found out about The Planet and I will contact the Texas Better Business Bureau about this. Samir Salim: Do you have an IP for the hardware you acquired? you : I never had any hardware. It was just a cloud server account. That cloud server is gone. I want my credit card info removed from your site and my account completely closed. you : Repeat: I want 2 things: you : 1. My credit card info removed from the site you : 2. The account closed you : That's it. That's all. Samir Salim: Thank you for you patience. we are still trying to process your request you : Please tell me in your own words what you are trying to accomplish for me. At this point I don't think you understand what I want. Samir Salim: Thank you for holding, we will have the account cancelled after midnight Samir Salim: your credit information will then be deleted from the account you : midnight which time zone? Samir Salim: CST you : ok, i will check in 2 hours then Samir Salim: Is there anything else I can assist you with?

consultutah 16y ago

Here is the entire transcript. Yes I was mean, but man, really? Thank you for choosing The Planet, please stand by while we connect you to the next available agent… You are now speaking with Samir Salim! Samir Salim: Hi my name is Samir Salim. Samir Salim: Hello, Thank you for contacting The Planet! to further assist you, May I please have your Orbit Username/ID? you : Hi Samir, I want to completely delete my account: XXXXXXX Samir Salim: Do you mind holding for a moment while I access your account? you : not a problem Samir Salim: For verification purposes, What high school did you go to? you : richfield Samir Salim: Great, Can you please verify the Email and Billing address on file? you : jeff@consultutah.com you : PO BOX 970219 you : Orem, UT 84097 Samir Salim: Thank you, and who am I speaking with? you : jeff Samir Salim: Thank you Jeff, now you are wanting to delete your account? you : yes Samir Salim: Do you mind holding while I research that you : not a problem Samir Salim: Thank you for holding, I will be with you in just a moment, your patience is greatly appreciated you : ok Samir Salim: Are you wanting to cancel the service? you : yes Samir Salim: Have you submitted a cancellation request? you : i canceled the cloud server service, but couldn't see how to submit a complete cancelation request. That's why i'm talking to you Samir Salim: How long ago did you submit the cancellation request you : minutes ago Samir Salim: Once the systems updates again, it will automatically close the account you : can you delete my credit card info from the system you : ? Samir Salim: That can be processed in orbit Samir Salim: Is there anything else I can assist you with? you : no it can't I tried and it won't let me delete the cc info you : hello? I need you to delete my cc info and my account Samir Salim: You will have to create a ticket \ you : isnt that what I'm doing? Samir Salim: once the ticket is created we will process that request you : I HAVE submitted a ticket. Samir Salim: Sure, is there anything else I can assist you with? you : have you deleted my account yet? Samir Salim: We will get to it as soon as possible you : that would be now Samir Salim: I do apologize, but it will be processed in the order it was received you : the billing dept seriously cant do this? what kind of inept business is the planet? Samir Salim: We are working on the ticket right now, please stand by for any updates Samir Salim: Is there anything further I can assist you with? you : I am just waiting until my cc info is gone and the account is deleted Samir Salim: One moment you : yes, I am waiting Samir Salim: Thank you for your patience Samir Salim: The ticket has been updated Samir Salim: Is there anything else I can assist you with? you : I signed up because of a mention of The Planet on Hacker News. I am currently commenting there on how difficult and time consuming it is to close an account with The Planet. you : I will be posting this entire transcript and the ticket information there too. Samir Salim: You will have to submit a cancellation request in order to cancel your service you : I did that. you : But I am asking for you to close my entire account. Samir Salim: Once the request is submitted, the information will be deleted you : How do you close the account you : The request was submitted an hour ago Samir Salim: Once you submit a cancellation request and when it is processed you information will be deleted you : The cloud server has been deleted. but the account has not. you : How do I close the account you : ? Samir Salim: I am looking into that for you right now Samir Salim: I do apologize for the delay, we are still looking into your account Samir Salim: Thank you, your patience is greatly appreciated you : OK, I'm waiting 5 more minutes. Then I will post this entire transcript to Hacker News where I first found out about The Planet and I will contact the Texas Better Business Bureau about this. Samir Salim: Do you have an IP for the hardware you acquired? you : I never had any hardware. It was just a cloud server account. That cloud server is gone. I want my credit card info removed from your site and my account completely closed. you : Repeat: I want 2 things: you : 1. My credit card info removed from the site you : 2. The account closed you : That's it. That's all. Samir Salim: Thank you for you patience. we are still trying to process your request you : Please tell me in your own words what you are trying to accomplish for me. At this point I don't think you understand what I want. Samir Salim: Thank you for holding, we will have the account cancelled after midnight Samir Salim: your credit information will then be deleted from the account you : midnight which time zone? Samir Salim: CST you : ok, i will check in 2 hours then Samir Salim: Is there anything else I can assist you with?