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Apologies, I'm a little confused. How would a transactional email put somebody into a mailing list so that they could be removed? Shouldn't they not be in the l

• civilian 9y ago
  The transactional email wasn't adding someone to a newsletter. But you can mark 'spam' on any email at all, and some people felt that our anniversary-of-them-signing-up emails or "you've had a problem being billed" emails were spam, so they hit the button. idk man! People are crazy. We also had marketing emails through mailchimp, but they were totally separate systems.
  • mook 9y ago
    Ah. I'd have marked the former as spam too (it's an advertisement reminding the recipient you exist, not something in response to a transaction just committed / something they did), but the latter seems plenty safe. But then, I have no idea how you'd be correlate the transactional mail to the marketing mails anyway (I'd use separate addresses for that). If somebody added my address to a list I didn't sign up for, any mail from them would just be a reminder they did so... It wouldn't be hard to imagine somebody marking everything in the future as spam automatically after glancing at the sender name.