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Thanks. The really fascinating thing is have a direct "stream of conscience" from our customers. With a 1000+ conversation a day you really get to see the probl

Thanks. The really fascinating thing is have a direct "stream of conscience" from our customers. With a 1000+ conversation a day you really get to see the problems they are having with our products, processes, UX etc As well as their responses to things in the news etc. Our product teams love it.

Diederich 9y ago
That's a lot of conversations! Have you considered using some machine learning techniques?
- Rabidgremlin 9y ago
  We use ML for Intent matching and NER and Ink to control the conversation state and flow. The core of this has been open sourced so you can see how we will the two together in practice here https://github.com/rabidgremlin/Mutters https://github.com/rabidgremlin/Mutters