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Ask HN: Is CoinBase Support Totally MIA?
I can't get them to reply to my ticket. It's been 1 month already. And when i phone them, it rings then hangs up instantly.
Anyone else experience this lack of support?
- alistproducer2 9y agoYep. they took $400 from me and I couldn't get any help. I blocked them from withdrawing my bank account and closed the account.
- artur_makly 9y agooh man. so what's a great easy-to-use alternative? just need want to make a 1x purchase of BTC & ETH.
- asidiali 9y agoI’ve had a solid experience with Gemini. Their support responds quickly.
- artur_makly 9y agowhat about GDAX?
- throwaway413 9y agoGDAX is Coinbase - just the exchange end. Any GDAX support requests go to Coinbase. I use a two-step approach. I use Gemini for banking, and GDAX for trading. Gemini has free instant transfers, great support, and is fast on the ACH side. They don’t have as high of trade volume as GDAX though, so once my funds clear I move them over to GDAX to trade, and when I’m done there I send it back to Gemini to withdraw to my bank account. Also one more benefit for trading on GDAX is that their maker/taker fee system is much more transparent than Gemini’s, IMO. I literally trade for free on GDAX which is much harder (or impossible?) to do on Gemini.
- gesman 9y agoSecond that. From disappointing to suspicious. I managed to do with mobile app what i couldn't do with their web interface and now wonder if Coinbase are of any use from now on.
- 1fa451fa 9y agoI have been trying to add my bank account and haven't been successful in last 2 weeks. Now I am thinking I will just close my account and move to some place else.