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One-on-one help to market fundraisers. This is something charities typically pay consultants $100+ per hour to do. Do you provide one-on-one help because it's
by hugh3 16y ago
One-on-one help to market fundraisers. This is something charities typically pay consultants $100+ per hour to do.
Do you provide one-on-one help because it's a necessary part of your business model? Or do you do it because you currently have very few customers?
Do you plan to scale your one-on-one help? If your customer base suddenly expanded by a factor of twenty, would you say "Holy crap! We need to immediately hire a lot more people so we can give more one-on-one help to each and every one of our thousands of customers!"?
- blakejennelle 16y agoWhat we've found is that people want and need a lot of help marketing their fundraisers -- especially individuals, because they don't do this for a living. We're already starting to automate some of this. That said, I think there will always be a need and opportunity to provide help from a real human being, whether that's a member of our team or a community of users.