> AFAIK they also have a brutal pager culture where you're awoken in the middle of the night. That's a fairly normal part of Operations work and has been for d

> AFAIK they also have a brutal pager culture where you're awoken in the middle of the night. That's a fairly normal part of Operations work and has been for decades. Most places (I assume Amazon is one of them) will have a pool of lower-tier admins on deck 24/7 who handle and investigate 99% of the issues that crop up. But for that 1% they can't deal with, then they need to be able to reach someone who CAN deal with it. It's much cheaper to occasionally call an SME every once in a while when they're needed, than it is to hire another 3 or 4 of them to cover a 24 hour roster. I've been called out in the middle of the night to fix someone else's mess more times than I can count, so I'm 100% behind Amazon's cultural reasons for sticking to this sort of on-call system as well.