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I think it's different for each team, especially the AWS groups. I know some support engineers that do 12on/12off rolling calls like you said, but others where
by jorblumesea 9y ago
I think it's different for each team, especially the AWS groups. I know some support engineers that do 12on/12off rolling calls like you said, but others where it's one person on call, 24/7 for a week and they catch everything, not just SEV 1. It really just depends on your org/boss but the AWS org is known to be particularly pager-slaved.