4 ms·
I've had plenty of flights cancelled due to bad weather, which most people would probably say is due to lack of runway landing slots. However if planes cannot g
by riffer 16y ago
I've had plenty of flights cancelled due to bad weather, which most people would probably say is due to lack of runway landing slots. However if planes cannot get off the ground at my destination, they aren't freeing up gates for incoming flights. So yes, I probably have had flights cancelled due to lack of gate availability.
On the second point, the airline industry is notorious for cases where the whole industry quickly follows the changes initially tested by a single airline. That's an important part of the process through which we end up with air fuel surcharges and checked baggage fees. My point is that it's pretty fair to assume based on this subtle change in the fine print at one airline, that in a couple of years being stranded due to bad flying weather is going to be a substantially worse experience than it already is.
- tptacek 16y agoMy point is that airlines that provide bad customer service today are going to continue to provide bad customer service tomorrow, because if you can build a culture that countenances bad service in a commodity service-based industry, you will never be able to do service right. See: retail banking. The corollary to my point is as follows: it is silly to blame SWA --- which provides exceptional customer service for an airline --- for problems at (say) Delta. The problem is that Delta is genetically incapable of providing good customer service, not that SWA is tweaking their contracts.
- hugh3 16y agoYes, but afaik no airline will give you meals and hotels when flights are cancelled due to weather.