I don't go a bundle on articles like this but really, there are some excellent points made here. This quote alone is worth the read. “The damage done to organ

I don't go a bundle on articles like this but really, there are some excellent points made here. This quote alone is worth the read. “The damage done to organizations in crises isn’t the crisis itself — it’s how you handle the crisis,”. While it sounds like the distillation of countless racks of airport bookshop self-help and management books, do read it closely -- it's saying the damage occurs as a result of actions taken by the organization itself. In my experience, this is forgotten all-too-often. “There’s only one thing you have to remember: you have to overcorrect." Decisive execution silents many critics and impresses the rest. Regular readers of HN will recall the times when big-name sites on the web have had multi-hour outages, and have journaled their progress in real-time for people to view, and this transparency has been applauded.