I once worked at a big electronics company at the time when TQM (Total Quality Management) was the buzzword. Senior management was on the band wagon and regular

I once worked at a big electronics company at the time when TQM (Total Quality Management) was the buzzword. Senior management was on the band wagon and regularly kept dropping TQM initiatives that distracted us from doing our jobs. Once they sent around a survey that asked us to define "Quality". While most of us tried to avoid completing the survey, one of my coworkers took the time to carefully answer that question. He said that "Quality is doing such a good job that nobody will ever again ask you to define what quality means."