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To answer your first question: it's a better experience. Local restaurants have terrible websites with no photos and sketchy payment forms. Their delivery usual

To answer your first question: it's a better experience. Local restaurants have terrible websites with no photos and sketchy payment forms. Their delivery usually involves having cash for a tip. If there's a problem with your order, it's unlikely it'll be resolved. With services like Deliveroo and others, your payment information is managed by a central third party, delivery quality is generally quite good, you get ETAs for your food, there's real customer support, the app/site is modern and easy to use with pictures and search, and you never need to keep cash on hand. If every local restaurant had a system as effective as Domino's, I could see these services being in trouble. But that will almost certainly never be the case.

CommentCard 9y ago
This is the real driver behind these sites. For a $6-7 delivery fee, they provide online ordering with an easy-to-read menu, a solid payment processor (I don't have to read my CC# off over a phone), and order-tracking that lets me schedule around the exact minute the food is going to arrive. Most restaurants are largely unwilling or unable to provide a well-executed delivery service. I'm more than happy to pay an additional gratuity for the logistical system these delivery-services add.
- productboy 9y ago
  This "Most restaurants are largely unwilling or unable to provide a well-executed delivery service. I'm more than happy to pay an additional gratuity for the logistical system these delivery-services add." is why there's still significant headroom in the space; to invest and drive more efficiencies. It's like my pals in the digital ad space who talk about 8% as the best conversion rate they can achieve.
  - CommentCard 9y ago
    You're definitely not alone in thinking that there's still a lot of headroom left. It seems like there is a new delivery platform popping up at least once a year, and they're all fairly similar iterations of each other.

CommentCard 9y ago

This is the real driver behind these sites. For a $6-7 delivery fee, they provide online ordering with an easy-to-read menu, a solid payment processor (I don't have to read my CC# off over a phone), and order-tracking that lets me schedule around the exact minute the food is going to arrive. Most restaurants are largely unwilling or unable to provide a well-executed delivery service. I'm more than happy to pay an additional gratuity for the logistical system these delivery-services add.

productboy 9y ago
This "Most restaurants are largely unwilling or unable to provide a well-executed delivery service. I'm more than happy to pay an additional gratuity for the logistical system these delivery-services add." is why there's still significant headroom in the space; to invest and drive more efficiencies. It's like my pals in the digital ad space who talk about 8% as the best conversion rate they can achieve.
- CommentCard 9y ago
  You're definitely not alone in thinking that there's still a lot of headroom left. It seems like there is a new delivery platform popping up at least once a year, and they're all fairly similar iterations of each other.