4 ms·
A puppet (account, domain) to route email through?
by klous 16y ago
A puppet (account, domain) to route email through?
- patio11 16y agoA little bit of cloth and stuffing with no ego, no cares in the world aside from customer satisfaction, and the patience of Job. He handles the CS because if I had to I'd have been driving stark-raving mad years ago.
- alnayyir 16y agoI'm laughing but not really certain what you were originally advocating here.
- jeremyw 16y agoHe suggests creating a persona in your mind that bears the brunt of the pointlessly cruel emails, the adamant, but content-free bug reports, etc, etc. If these prickly letters in your inbox stop affecting you personally, you can be the calm mediator between your customer and said hapless persona. What's the kindest way we can elicit this web-illiterate customer's underlying problem? This other raving lunatic clearly wants an apology before we can address his issue. No sweat!
- alnayyir 16y agoHelpful and friendly, thank you. I wasn't really getting the oblique way he was describing it. :)