I agree about their communication and support. It does seem like they put all their support behind the few big labs in the UK that are actively using nanopore (

I agree about their communication and support. It does seem like they put all their support behind the few big labs in the UK that are actively using nanopore (free R&D for them I guess). I get a sense of "if you can't get this to work, then you are just a bad scientist" vibe from them.