This article actually says more about the writer than Amazon or Silicon Valley. Silicon valley has ALWAYS been "out of touch". That's by definition, because si

This article actually says more about the writer than Amazon or Silicon Valley. Silicon valley has ALWAYS been "out of touch". That's by definition, because silicon valley builds stuff for innovators and early adopters in the innovation adoption cycle. But what's different nowadays though is some idiots who belong in the laggard zone thinks they can judge the products that are barely at the innovator/early adopter product cycle. And they happen to be journalists, or people with a lot of followers on Twitter. I guess the real takeaway here is that social media has brought us to a point where the boundary among each of the phases in diffusion of innovation graph has become blurry. Some people who definitely don't understand the technology can easily bury a small startup that's trying hard to make it happen in the early adopter zone by writing up some propaganda piece.