* Obviously no website UI can ever cover absolutely all cases and some queries will need to reach a human, but most companies don't even seem to try* I complet

* Obviously no website UI can ever cover absolutely all cases and some queries will need to reach a human, but most companies don't even seem to try* I completely boggled the other day at encountering a "Contact Us" web UI that had no "Other" option in their drop down menu. As my purpose for attempting to contact them was not remotely related to what the listed options covered, I just gave up. All I wanted to do was suggest to them a totally minor change that would have opened up a whole new market for them. shrug Oh well.