Kudos to you for preparing the workshop. I think it's fantastic and not enough can be said about how important it is to have effective communication within an o

Kudos to you for preparing the workshop. I think it's fantastic and not enough can be said about how important it is to have effective communication within an organization. What challenges are you seeing? Are you hearing anything from non-tech side? My successful transition from introverted developer to becoming a bridge between business and tech boils down to having an attitude of assuming positive intent. Not everyone is perfect and everyone is trying to do their best at their job. Not everyone knows the technical details of things and having strong communication skills to relate the issues to the other party is critical. Avoid technical jargon and acronyms (business sides are also guilty of this) and always seek to understand. Also, the medium is the message meaning the platform that you choose to deliver the message will effectively dictate the message itself. Urgent issues should be a face-to-face discussion, less urgent would be email, casual quick questions can be on Slack.