4 ms·
I have an identical situation with Verizon Wireless. I pre-ordered the Pixel 2 and cancelled the order 4 days prior to the release date. I called AGAIN to verif
by x2f10 9y ago
I have an identical situation with Verizon Wireless. I pre-ordered the Pixel 2 and cancelled the order 4 days prior to the release date. I called AGAIN to verify the order was cancelled. I'm told yes. Verizon shipped the order, charged my card for it, and tells me "Sorry - our mistake. Please return the phone for a refund." Since it was 'cancelled', I don't have the ability to print my own return label. I'm told one is coming in the mail. Nothing arrives. I call and inquire: "It was sent. FYI, if you don't return the phone in a week, you'll be outside the return window."
- nrmitchi 9y agoIf this was charged against a credit card, you can likely look at issuing a chargeback through your bank. Even if it wasn't a credit card, you should see if there is anything your bank can do. While I don't typically support a liberal use of chargebacks, a situation where you actually didn't purchase the thing you were charged for, and the vendor is not cooperating, is kind of what they are meant for.