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Offering a free tier, just invites freeloaders, who are THE WORST end users to deal with. They are the most demanding, and will tie up valuable support time. Do
by overcast 9y ago
Offering a free tier, just invites freeloaders, who are THE WORST end users to deal with. They are the most demanding, and will tie up valuable support time. Do not do free anything for SaaS. If you're product is good enough, make them pay for it.
- a13n 9y agoYou should tell that to Slack! Clearly didn't work out for them. /s In all seriousness, ChartMogul wrote a great post about how freemium can work for SaaS https://blog.chartmogul.com/saas-pricing-two-sides-freemium/ https://blog.chartmogul.com/saas-pricing-two-sides-freemium/