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I'm going to go out on a limb and say I like having a person on the other end. Questions are (for me) more quickly answered by a person. I also think the way
by afhof 16y ago
I'm going to go out on a limb and say I like having a person on the other end. Questions are (for me) more quickly answered by a person. I also think the way the employees treat you is a good indication of the quality of the business.
- dagw 16y agoI think a good balance is necessary. That is, for example, what I really like about my bank. Each time I have a problem that cannot be solved via their web page, the person answering my call is competent, professional and quickly solves my problem. Even if I only have to call 2 or 3 times a year, the fact that I get great service those times is enough for me to not change banks.