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What counts as a repair and how would properitary components be made available for the repair? Under what markup do components need to be made available? An ex

by esmi 9y ago

What counts as a repair and how would properitary components be made available for the repair? Under what markup do components need to be made available? An example: If I’m Apple and I’m supply constrained on fancy new FaceID sensors I’m not going to want to loose an iPhoneX sale because I have to make a sensor available to a repair depot (internal or external). And the customer that was supposed to get that sensor is not going to like waiting even longer for their phone.

falcolas 9y ago
In such a world, if they can’t repair or replace a broken device, they should offer a full refund.
Nullabillity 9y ago
> What counts as a repair and how would properitary components be made available for the repair? Under what markup do components need to be made available? The bare minimum would be to require an infinite warranty. So free, and with compensation to the customer for the repair time. Don't want to deal with that? Get rid of the damn locks already.
- esmi 9y ago
  What is a lock and how does it prevent repair? I think we would both agree that iPhone 7 is DRM laden. However iFixit, who is quoted in the parent article and gives iPhone a repairability score of 7 of 10, seems to think there are some things which are repairable at the component level on an iPhone 7 even to a layman at home. https://www.ifixit.com/Device/iPhone_7 https://www.ifixit.com/Device/iPhone_7
  - Nullabillity 9y ago
    Do they glue stuff in? Use special screws and connectors just for the hell of it? Use software checks to prevent the system from operating correctly if components have been replaced?
    - esmi 9y ago
      This answer provides designers with no insight on how they can improve products to make them more reparable, even if they intended to try to adhere to your world view. How does one interpret this? No glue allowed at all in any product or subassembly? Do you seriously believe any iPhone engineer would say a connector or screw was there "for the hell of it"? You claim a software check prevents a device from working. I'm sure their software engineer would claim the check ensures it works as advertised (or safely or whatever) because they don't know what you just did to it. Your reply very clearly shows you have not thought through the consequences of your request.

by esmi 9y ago

falcolas 9y ago

In such a world, if they can’t repair or replace a broken device, they should offer a full refund.

Nullabillity 9y ago

> What counts as a repair and how would properitary components be made available for the repair? Under what markup do components need to be made available? The bare minimum would be to require an infinite warranty. So free, and with compensation to the customer for the repair time. Don't want to deal with that? Get rid of the damn locks already.

esmi 9y ago
What is a lock and how does it prevent repair? I think we would both agree that iPhone 7 is DRM laden. However iFixit, who is quoted in the parent article and gives iPhone a repairability score of 7 of 10, seems to think there are some things which are repairable at the component level on an iPhone 7 even to a layman at home. https://www.ifixit.com/Device/iPhone_7 https://www.ifixit.com/Device/iPhone_7
- Nullabillity 9y ago
  Do they glue stuff in? Use special screws and connectors just for the hell of it? Use software checks to prevent the system from operating correctly if components have been replaced?
  - esmi 9y ago
    This answer provides designers with no insight on how they can improve products to make them more reparable, even if they intended to try to adhere to your world view. How does one interpret this? No glue allowed at all in any product or subassembly? Do you seriously believe any iPhone engineer would say a connector or screw was there "for the hell of it"? You claim a software check prevents a device from working. I'm sure their software engineer would claim the check ensures it works as advertised (or safely or whatever) because they don't know what you just did to it. Your reply very clearly shows you have not thought through the consequences of your request.