As someone who's written something like this before, it's impossible to tell. In my personal case, I apologized thousandfold for a "major fuckup" and a disgrace

As someone who's written something like this before, it's impossible to tell. In my personal case, I apologized thousandfold for a "major fuckup" and a disgrace that the newest update of my software represented in my mind. Now, a few weeks later, turns out my users had statistically doubled, a few "outspoken people" (in fact just a previously-satisfied customer with an obscure technical problem) had hurt my fragile fragile mind. And oddly enough, sometimes there is someone who really does get hurt very badly because of a small change like an icon. The world is weird, people are weird, software is weird. My answer to that remains ¯\_(ツ)_/¯