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Hey Shane, we have toyed with the idea of introducing a free tier, but aren't 100% sure if that's the right move for us. Would love to chat more, want to messa
by a13n 9y ago
Hey Shane, we have toyed with the idea of introducing a free tier, but aren't 100% sure if that's the right move for us.
Would love to chat more, want to message us on Intercom whenever you've got a few minutes?
- shusson 9y agoYeah will do
- overcast 9y agoOffering a free tier, just invites freeloaders, who are THE WORST end users to deal with. They are the most demanding, and will tie up valuable support time. Do not do free anything for SaaS. If you're product is good enough, make them pay for it.
- a13n 9y agoYou should tell that to Slack! Clearly didn't work out for them. /s In all seriousness, ChartMogul wrote a great post about how freemium can work for SaaS https://blog.chartmogul.com/saas-pricing-two-sides-freemium/ https://blog.chartmogul.com/saas-pricing-two-sides-freemium/