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Happy Canny user here. Do you have any plans to introduce a free tier (or almost free) plan? We have a low amount of traffic and compared to the other services
by shusson 9y ago
Happy Canny user here. Do you have any plans to introduce a free tier (or almost free) plan? We have a low amount of traffic and compared to the other services we currently get for <$10 a month (hosting, auth0, sentry, github) I'm struggling to justify the cost we are currently spending on Canny.
- a13n 9y agoHey Shane, we have toyed with the idea of introducing a free tier, but aren't 100% sure if that's the right move for us. Would love to chat more, want to message us on Intercom whenever you've got a few minutes?
- shusson 9y agoYeah will do
- overcast 9y agoOffering a free tier, just invites freeloaders, who are THE WORST end users to deal with. They are the most demanding, and will tie up valuable support time. Do not do free anything for SaaS. If you're product is good enough, make them pay for it.
- a13n 9y agoYou should tell that to Slack! Clearly didn't work out for them. /s In all seriousness, ChartMogul wrote a great post about how freemium can work for SaaS https://blog.chartmogul.com/saas-pricing-two-sides-freemium/ https://blog.chartmogul.com/saas-pricing-two-sides-freemium/
- davidpelayo 9y agowhat other services would you guys consider to use instead? Just curiosity!