I prefer machines whenever there's no value-add of the human interaction (e.g. anything to do with booking, reservation, ATM, etc.) Counter-example is health c

I prefer machines whenever there's no value-add of the human interaction (e.g. anything to do with booking, reservation, ATM, etc.) Counter-example is health care (USA). Whenever I try to resolve a question about my insurance I try to get to an operator on the phone asap.