4 ms·
When trying to do routine tasks, many of us don't necessarily want to get into a social situation. We don't want to think about how to phrase our questions, or
by aristidb 16y ago
When trying to do routine tasks, many of us don't necessarily want to get into a social situation. We don't want to think about how to phrase our questions, or what impression we make on the other person. A machine does not care about that.
On the other hand, when it's not sure what can or should be done, a live chat or another "low overhead" communication line with a real human who can actually understand us is a blessing.
- knarf_navillus 16y agoI don't mind getting in a social situation per se, as long as it's appropriate. I know this sounds terrible, but when I'm ordering something from a menu, or checking something out at the cashier, chances are I don't know the employee that I'm speaking to, and I'm certainly not their BFF. While I try to be as polite as possible, and appreciate some basic politeness in return, I find that sometimes the lengths that these employees are expected to go in order to act like my friend are awkward and inappropriate. What's worse is, the employees know it. They don't _want_ to sing when I leave them a tip, or ask me if I have plans this weekend. They're required to, by their managers, who think that the general public gets off on employees who are subservient.