I think the problem is that 10% of Gmail users think Inbox is awesome and the rest think it's godawful for breaking 'feature X' they loved. Where feature X isn'

I think the problem is that 10% of Gmail users think Inbox is awesome and the rest think it's godawful for breaking 'feature X' they loved. Where feature X isn't one feature but a thousand tiny things. I think with Add-ons, they're trying to extend Gmail in a way that won't offend anyone married to the current UI.