> Gee, it's almost as if we aren't even customers. Certainly not customers who are listened to and respected. For any product that is shipped at large enough s

> Gee, it's almost as if we aren't even customers. Certainly not customers who are listened to and respected. For any product that is shipped at large enough scale: * The barriers to entry to replace that product at similar cost and apparent feature set get necessarily higher * The share of overall demand which is de facto inelastic increases, and therefore decreases in quality have a disproportionately low effect on overall demand Regulation is a necessary tool to fight this phenomenon.