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We might be able to help at Chargehound. We're the only automated system that fights chargebacks for you. We're also the only one on Stripe's platform that's en
by SandersAK 9y ago
We might be able to help at Chargehound. We're the only automated system that fights chargebacks for you. We're also the only one on Stripe's platform that's endorsed by them: https://stripe.com/works-with/chargehound https://stripe.com/works-with/chargehound
- ElbertF 9y agoThanks for the suggestion. I do this manually and never won a dispute. I suspect the fraud is being committed by a single person or group of people for the purpose of testing stolen credit cards. In some cases victims contact me after seeing my business name on their statement. I also report suspicious transactions myself.
- codazoda 9y agoCan you verify, even after the purchase, and automatically refund them? As an example, will the spammers click a validation link?
- ElbertF 9y agoI send a verification link to new email addresses before accepting payments. They do click them.
- fencepost 9y agoDo those verification clicks come from the same ip address as the initial order?
- ElbertF 9y agoGood question, I don't know. I could fail the verification if it doesn't match.
- fencepost 9y agoIt's not 100% because you may get some folks who sign up on a PC but deal with email on a phone, but if they're on home wifi then it'll be the same address. If your emails are sent immediately then differing IPs seem like they'd be rare.
- jdhendrickson 9y agoHow does Chargehound improve over just fighting it manually? Is it only automation the reply?
- SandersAK 9y agoWe're predominately helping merchants with 100+ cbs a month, so automation speeds things up. When you are processing as many cbs per month as us, you learn a lot about how to represent the dispute. We pass those learnings on to our customers.
- SandersAK 9y agoJust a quick update to note that we are on the Stripe "Works With" page but that that isn't an official "endorsement" by Stripe in any way. That word was probably too strong. The rest of it is 100% true though.