I would say support is excellent if you have a problem the rep already knows something about or you get someone who's interested in fixing your issue. The prob

I would say support is excellent if you have a problem the rep already knows something about or you get someone who's interested in fixing your issue. The problem I've just had hasn't been resolved because the rep jumped straight in with what he thought the solution might be. He obviously never read the error message that I pasted and continues not to read or listen to anything that contradicts his theory. The fault has been marked as resolved by him 3 times now even though it isn't fixed. This is a problem I have experienced with many well known hosting outfits. It is why I don't recommend any shared hosts anymore because they are all competing on low price and just about acceptable customer service. Siteground are one of the better options but the chances of having a similar issue can't be dismissed.