"Then, too, there was me. I don’t have the easiest personality and I rub some/many people the wrong way. I can be too impatient and prickly and more than a few

"Then, too, there was me. I don’t have the easiest personality and I rub some/many people the wrong way. I can be too impatient and prickly and more than a few people have referred to me as a curmudgeon. I am all of that. I have always known that I have been the shop’s greatest drawback and I know it contributed, in some way, to the fall in sales." This is the reason that I have not shopped at bookshops for nearly 20 years. Service at small bookshops varies from indifferent to rude. I almost always receive polite and helpfull service when I buy a $2 coffee or a $15 collection of groceries at Aldi. Why are bookshop staff so indifferent and unhelpful when I am buying $50 of books ? I would rather interact with a mindless algorithm than with the staff at bookshops.