I expect him to say something along the lines of, "I don't know, let me see what I can find out and I'll get back to you." Imagine your lawn mower broke, and t

I expect him to say something along the lines of, "I don't know, let me see what I can find out and I'll get back to you." Imagine your lawn mower broke, and took it to a repair shop. You complain it doesn't switch on. The repair guy says maybe there is a piece of grass that got inside, and that's why it's not working. You say that sounds like a really bad design if a lawn mower can't handle a piece of grass. He says, "Oh, well I use some other model." How is that even remotely helpful?