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> “Hold on,” I said. “If a single piece of dust lays the whole computer out, don't you think that's kind of a problem?” > ... > The Genius shrugged empatheti
by executesorder66 9y ago
> “Hold on,” I said. “If a single piece of dust lays the whole computer out, don't you think that's kind of a problem?”
> ...
> The Genius shrugged empathetically. He cast around and pointed to a nearby pre-2015 MacBook Pro with relatively thicker keys. "I have one of those," he said apologetically.
Wow. That's got to be the worst tech-support I have ever heard of.
- heartbreak 9y agoWhat do you expect him to say? He's not an Apple engineer. He didn't design the keyboard. He's a blue-shirt working customer service at an Apple store.
- executesorder66 9y agoI expect him to say something along the lines of, "I don't know, let me see what I can find out and I'll get back to you." Imagine your lawn mower broke, and took it to a repair shop. You complain it doesn't switch on. The repair guy says maybe there is a piece of grass that got inside, and that's why it's not working. You say that sounds like a really bad design if a lawn mower can't handle a piece of grass. He says, "Oh, well I use some other model." How is that even remotely helpful?