3 ms·

I have Dell XPS 13. When keyboard broke (probably my fault), technician come to my house next day and replaced it in front of me. For free, as part of basic war

• jmkni 9y ago
  Likewise when my screen broke, their technician rolls into my office the following day with a new one, no questions asked
• slantyyz 9y ago
  In the pre-retina days, Mac laptops were quite easy to service yourself. I had a plastic Macbook that I spilled soda pop onto. The keyboard basically got fried. I ordered a replacement part from OWC and was able to fix it myself quite quickly. The only downside was having to carry an external keyboard in my bag while waiting for the part to arrive since it was my work computer.
• bitexploder 9y ago
  Dell doesn't produce the most beautiful laptops, but at least every component isn't soldered to your "logic board". It comes at a cost of larger and heavier laptops, but the XPS 13 Developer Edition I write this on is small, runs Linux, and has a beautiful display and a real keyboard I don't absolutely hate. Even Linus likes it. I am slowly turning back towards Dell for almost all my main computing accessories (laptop/monitor).
• StavrosK 9y ago
  I love my XPS 15 otherwise, but it has the same problem: A double-pressing spacebar all the damn time, and capslock+<key> (I remapped caps to ctrl) leaves <key> software-stuck until I press any other key. So far, no updates. I could send it to Dell to have the keyboard replace, but that's going to leave me without a laptop for days, and will do exactly nothing, since this is a software problem.