> How could they not have access to a service that they pay for? Generally, they are on autopay and haven't had to sign in for several years. We often run into

> How could they not have access to a service that they pay for? Generally, they are on autopay and haven't had to sign in for several years. We often run into an issue where the person who set it up is no longer with the company and they no longer have the associated email address set up, so they can't do a password reset (without setting up the email, at least, which means hunting down how to do that; we're talking <5 person companies that haven't had a new employee in years) > It sounds like you have a human problem on your hands, not a technical one. This is definitely the problem. :/