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Amazon’s abuse system is automatic. At work we got a warning and then disabled after 15 minutes because people reported our emails as spam. (Apparently notifyi
by kennydude 9y ago
Amazon’s abuse system is automatic. At work we got a warning and then disabled after 15 minutes because people reported our emails as spam.
(Apparently notifying someone they are in debt counts as spam to some)
- TallGuyShort 9y agoI'm curious - do you work for a debt collector? I ask because I've been sent to collections multiple times over medical bills, and every single time it has taken hours of effort to eventually reveal that all of the documentation given to the debt collector was erroneous. Mentally, I treat it as spam because I've learned that it's going to end up being someone else's mistake that the debt collector didn't look at carefully. I would love to understand better how to deal with it - and if there's a fellow HN user who understand the debt collector business, I would like to talk to them :)
- ams6110 9y agoAlways deal with debt collectors via snail mail, not phone calls or email.
- pinko 9y agoWhy?
- j_s 9y agoIdentity Theft, Credit Reports, and You | https://news.ycombinator.com/item?id=15206926 https://news.ycombinator.com/item?id=15206926 (Sep 2017, 276 comments) >code4tee: The bit about calmly but methodically collecting a paper trail and then reading it back to them is excellent advice
- gruez 9y agoLess high pressure tactics and them verbally abusing you, plus it provides a paper trail of wrongdoing if they violate any laws.
- TallGuyShort 9y agoSnail mail is very hard to prove that correspondence happened. State law requires that I dispute their claims within 30 days via snail mail, which I did. They then have to provide documentation within 30 days via snail mail, which they didn't. They should be fined for that, but all I can prove is that I mailed them something within 30 days, and everything else is he-said-she-said. I prefer to tell them I'm recording the phone call. Unfortunately, my state's laws don't require they cooperate that way, and many just hang up immediately. It does stop the harassment, though.
- sethammons 9y agoThe US postal service provides certified delivery. It requires a signature and proves delivery. You show your proof, and if they can't show theirs, you win in small claims. At least, that is the idea...
- milesvp 9y agoyou should read patio11's recent post on dealing with this kind of thing. He's talking specifically about dealing with credit agencies, but the same paper trails are likely to be the standard way of dealing with any legal hassles. Also my understanding is that the burden of proof is on the creditor/collector to prove you owe something, so having a paper trail showing how you dealt with things in a timely manner is going to make you look better and avoids the he said she said problem. http://www.kalzumeus.com/2017/09/09/identity-theft-credit-reports/ http://www.kalzumeus.com/2017/09/09/identity-theft-credit-re...
- sgdread 9y agoFTC complaints works great too.
- kennydude 9y agoNope. Just our client's customer's have "balances" which can be in debt. Usually it's because one of our client's payment gateways is terrible and doesn't record all payments.
- wj 9y agoThey probably feel like they didn't solicit that communication.
- RandomInteger4 9y agoI don't think you should be surprised that people view debt collectors with massive disdain.