I've suspected this is the case at a LOT of companies. So many marketing and advertising decisions are made this way. As long as they sell enough units it looks

I've suspected this is the case at a LOT of companies. So many marketing and advertising decisions are made this way. As long as they sell enough units it looks like a success, no matter how much potential was thrown away. This is what made Jobs so great. Most of the criticisms about him are surely correct, but he was a boss who tried to understand the customer, and succeeded at it frequently.